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For those that suffer from Seasonal Affective Disorder it can leave you feeling depressed and very down during winter time. This is often attributed to the lack of natural light, and does affect a surprising amount of people throughout the UK. What can help the disorder is to make sure there [...]

Every call center or contact center manager wonders how to make his or her unit more productive.
Here is my list of 20 points of leverage, things you can do and have your CSR’s and telemarketers do, that should boost your results.
(1) If you want to decrease turnover in service or telemarketing, double the pay! This sounds [...]